At mJobTime, we have focused on giving our customers a large number of configuration options to make our application as flexible as possible. However, software programs are designed to accommodate the maximum number of companies possible. We realize that there are going to be situations where mJobTime may not address certain facets of your business processes, but we ultimately strive to provide employee time clock solutions that will be unique to every business.
We look upon these situations as opportunities. This is because we love to get input from our customers about our time clocks for construction as well as our other software. Many times, this input can lead to a new feature or functionality that becomes a standard part of the program. Oftentimes, when the amount of work and time involved is not significant, we will do the work at no charge. Even in those situations where there is a substantial amount of resources required to do the work, if we feel it will improve the product, we often will share the cost of the modification with the customer. In those situations where the customization is very unique to a customer, we will provide a quote for the work and allow the customer to make their own decision.
Whatever the case, our development team has earned quite a reputation for doing outstanding work in a reasonable time period. They will work with you to get a detailed understanding of your needs, propose a solution, develop and test the solution, and follow-up to insure that our employee time clock solutions are working as intended once released. Our customers constantly rave about the amount of time we have saved them with our modifications. Usually, the ROI on our customizations is very short.
Whether it’s a special report or a very specific way to calculate travel or per diem pay, our crackerjack development staff is always ready to meet your custom modification challenges. They thrive on being able to make mJobTime (and our time clocks for construction) meet even your most stringent and unique requirements.
Let us provide you with a personalized demo today. As you can see, a custom time clock from mJobTime can supply your business with many helpful resources.
Buying software can be a very harrowing experience. The motivation usually comes from problems your field and/or office users have had to deal with until they reach the breaking point, at which time, they want you to fix the issues, pronto!
So you start doing your due diligence and begin researching the available options. You find out that there are approximately 50,000 potential solutions, or so it seems, and now, you’ve got to narrow your choices down to a few.
At this point, you make a few phone calls, send out a questionnaire, or maybe you even do some cursory demos to get down to smaller list of feasible options. Now you schedule more in-depth demos, gather your people together, and listen to the various presentations.
Afterwards, you review the options, decide on a list of finalists, and once more schedule demos. The team sits through the most thorough presentations to-date, and after intense discussions, reference checks, and maybe another demo or two, you finally make your choice.
It may be six months to a year after you started this assignment, but before you pat yourself on the back, just know that your job as the head of this project is just beginning. You are now entering a crucial phase, and it is critical that you get it right from this point on.
What am I talking about?
I’m referring to setting the tone and the expectations for implementing this mission. Maybe the biggest reason why software implementations fail, and they fail fairly often, is a lack of leadership and commitment on the part of management.
We had a customer who went to great lengths to insure that the mobile time tracking solution they purchased was the right fit for their company. They did their homework and were very comfortable with their selection. After initial planning discussions, our implementation specialists went on-site to install and configure the software and train their users. Everything seemed to be going smoothly until, after the completion of the training, one of the field managers made a seemingly innocent remark to our technician, “the software looks great, I just hope we can get our guys to use it.”
Fortunately, situations like this one don’t happen too frequently, but when they do, it is very unsettling as well as unnecessary. The leaders of this company have seen the value of our software, made a fairly sizable investment in it, and now are leaving the success of the project to chance. Instead, they should have communicated to all employees that the new software was purchased to make it easier for everyone to do their job, and to do it more accurately and with better documentation.
Good communication and monitoring goes hand in hand with a solid commitment. Management needs to be totally engaged in the project. Field managers should closely and continuously monitor the progress and performance of their users. They might even contemplate assigning a “champion” of the software to work with those users who might be struggling a bit. As a minimum, they need to insure that access to technical support is readily available.
If you are considering purchasing a time tracking software solution, be sure to do your due diligence, and once you’ve done that, plan on making a total commitment to the success of this project. You’ll be happy you did.
Our professional sales associates will help you find the right solution for your company, even if it’s not mJob. But if it is, our experienced and knowledgeable technical staff will work closely with you to achieve a successful implementation. We want happy customers, and we’re prepared to do the work necessary to make them happy. Please don’t hesitate to contact us by phone at 1-866-922-TIME (8463), by email at info@mjobtime.com
“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.”
— Albert Schweitzer