At mJobTime, we have focused on giving our customers a large number of configuration options to make our application as flexible as possible. However, software programs are designed to accommodate the maximum number of companies possible. We realize that there are going to be situations where mJobTime may not address certain facets of your business processes, but we ultimately strive to provide employee time clock solutions that will be unique to every business.
We look upon these situations as opportunities. This is because we love to get input from our customers about our time clocks for construction as well as our other software. Many times, this input can lead to a new feature or functionality that becomes a standard part of the program. Oftentimes, when the amount of work and time involved is not significant, we will do the work at no charge. Even in those situations where there is a substantial amount of resources required to do the work, if we feel it will improve the product, we often will share the cost of the modification with the customer. In those situations where the customization is very unique to a customer, we will provide a quote for the work and allow the customer to make their own decision.
Whatever the case, our development team has earned quite a reputation for doing outstanding work in a reasonable time period. They will work with you to get a detailed understanding of your needs, propose a solution, develop and test the solution, and follow-up to insure that our employee time clock solutions are working as intended once released. Our customers constantly rave about the amount of time we have saved them with our modifications. Usually, the ROI on our customizations is very short.
Whether it’s a special report or a very specific way to calculate travel or per diem pay, our crackerjack development staff is always ready to meet your custom modification challenges. They thrive on being able to make mJobTime (and our time clocks for construction) meet even your most stringent and unique requirements.
Let us provide you with a personalized demo today. As you can see, a custom time clock from mJobTime can supply your business with many helpful resources.
Let’s be honest. In today’s construction world, software isn’t just a tool; it’s the backbone of your operations. From tracking labor to managing materials, our industry runs on technology. But what happens when that technology hits a snag? When you’re facing a deadline, and a crucial feature isn’t behaving, or you simply can’t figure out that one report?
That’s where the human element of technology truly shines – or tragically fails. At mJob, we believe that top-tier tech support isn’t just an add-on; it’s an integral part of the product itself. It’s the difference between a minor hiccup and a full-blown crisis.
I recently spoke with Mark, the Operations Manager at “Construction Co.” (we’ll call them that for anonymity, but their story is a common one). Mark was initially enthusiastic about a new-to-them software solution they had adopted from another vendor a few years back. It promised to streamline their time tracking and payroll. The features on paper looked great.
“For the first few months, it was fine,” Mark told me. “We were still learning, and things were relatively smooth. But then we started pushing the envelope, integrating it deeper into our workflows, and that’s when the cracks appeared.”
His team would encounter issues—a tricky report not pulling correctly, an export failing, or a user permission problem. “We’d call their support line, and it felt like we were talking to a different person every time,” Mark explained, shaking his head. “We’d explain the problem from scratch, get put on hold, sometimes wait days for a callback that never came, or just get canned answers that didn’t actually solve anything.”
The frustration grew. Project managers were losing valuable time trying to troubleshoot themselves, vital data wasn’t making it to payroll on time, and the overall confidence in the software plummeted. “Eventually,” Mark concluded, “we realized the product itself wasn’t the problem as much as the lack of support was. We couldn’t rely on it because we couldn’t rely on getting help when we needed it most.”
That’s when Construction Co. started looking for alternatives, and eventually, they found mJob. From their initial demo to onboarding and beyond, Mark noticed a distinct difference.
“The onboarding was thorough, which was a good start,” he recalled. “But the real test came a few weeks after we went live. We had a specific issue with a custom report we needed for a new project. I called mJob support, expecting the usual runaround.”
But that’s not what happened.
“Instead, I spoke with David. She didn’t just ‘listen’ – she understood our workflow. She took the time to dig into our specific setup, didn’t treat me like I was just another ticket number, and within an hour, she not only showed me how to fix the current report but also gave me tips on how to avoid similar issues in the future. It was night and day.”
Mark’s story isn’t unique. It’s a testament to what we believe at mJob:
Software will always have its moments, but the quality of the support behind it makes all the difference. Don’t let bad support be the weak link in your technology chain. Choose a partner who’s there for you, every step of the way.
Ready to experience the difference of real, human-powered tech support?